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Are there people in your life that put a knot in your stomach every time you think about being around them? Discover the secrets to dealing with difficult people and enjoy more peaceful relationships-and fewer stomach knots.
How To Deal With Difficult People by Gill Hasson teaches us how to successfully communicate with others, especially those we find difficult. Thought provoking questions are asked throughout, which help us see where others are coming from, and why they're acting a certain way. Oftentimes, the root of the problem is a lack of mutual understanding and respect. When we can recognize this, we're better able to communicate effectively with others.
You will learn:
· How to understand where a person is coming from and why they're being difficult
· How to honestly evaluate yourself and determine if you're part of the problem
· How to actively listen and observe body language to improve communication and understanding.