Giving Effective Feedback (HBR 20-Minute Manager Series), Harvard Business Review
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Harvard Business Review

Giving Effective Feedback (HBR 20-Minute Manager Series)

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Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results, including:Choosing the right time to talkEngaging in productive dialogueHelping both star and struggling performersDeveloping a plan for effective follow-up
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.
50 бумажных страниц
Дата публикации оригинала
2014
Издательство
Harvard Business Review Press

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Цитаты

Игорь Паринов
Игорь Париновцитирует2 года назад
Avoid giving feedback in these circumstances:
• When you do not have all the information about a given incident
• When the only feedback you can offer concerns factors that the recipient cannot easily change or control
• When the person who needs the feedback appears to be highly emotional or especially vulnerable immediately after a difficult event
• When you do not have the time or the patience to deliver the feedback in a calm and thorough manner
• When the feedback is based on your personal preference,

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